Cancellation and Refund Policy

Effective Date: September 4, 2026

Last Updated: September 4, 2026

At Simhadhwaja Jyotishya (operating via simhadhwaja.in and the mobile application Simhadhwaja - Jyotishya kalike), we prioritize transparency, human oversight, and learner satisfaction. This Policy sets forth the terms governing order cancellations, eligibility criteria, and refund timelines across our astrological and educational offerings.

1. Personalized Janma Patrika (Birth Chart Orders)

Because personalized Janma Patrika reports undergo rigorous, manual analysis and remedy formulation by Ganesh M., the following fulfillment and refund terms apply:

Delivery Timeline: Each report requires careful ephemeris assessment and is delivered via WhatsApp or secure digital download within 48 hours to 7 business days from the date of payment and submission of accurate birth details.

100% Guaranteed Refund for Fulfillment Delays: If we fail to deliver your completed Janma Patrika within 7 business days (excluding instances of incorrect or missing user-provided birth data), you are eligible for an immediate, full 100% refund with no questions asked.

No Cancellation Once Work Commences: Because each reading involves bespoke astrological calculations and personalized written remediation, orders cannot be canceled once Ganesh M. has initiated the chart analysis.

Incorrect User Details: Please double-check all birth metrics (date, time, and place) before placing an order. If an order fails or delays due to erroneous or incomplete birth information supplied by the customer, a cancellation request cannot be entertained once the chart has already been cast.

2. Astrology Courses, Live Webinars, and Study Materials

Live Class Batches (Zoom / Google Meet):

Course fees cover assigned batch slots, real-time access credentials, and course infrastructure.

Cancellation requests submitted at least 24 hours prior to the scheduled commencement of the first batch session are eligible for a refund, minus standard payment gateway handling charges.

Once the course begins or session access links/proprietary PDF notes have been distributed, no refunds will be issued.

Recorded Course Packages:

Purchases of pre-recorded lectures or recording-only revision access are non-refundable once digital access has been unlocked on your verified account.

Instructor-Scheduled Doubt Clearing:

Recording package students are offered live doubt-clearing sessions as an auxiliary learning benefit. The schedule, frequency, and timing of these sessions are determined exclusively by the platform. Inability to attend an instructor-scheduled doubt session does not qualify as a valid ground for a refund.

3. Digital Kundali Subscription Plans (Web & App)

Instant Digital Unlock: Our tiered Kundali plans provide immediate access to planetary calculations, divisional charts, dasha timelines, and educational interpretations.

Non-Refundable Once Activated: Because digital features, analytical tools, and computational resources unlock immediately upon payment, all Kundali plan subscriptions are strictly non-refundable.

Plan Synchronization Issues: If you purchased a subscription and the plan fails to unlock on either simhadhwaja.in or the mobile app due to a network or authentication anomaly, contact our support team. We will manually verify your Razorpay payment ID and activate your subscription immediately; this does not warrant a cancellation unless our systems fail to restore your access within 48 hours.

4. Personal Consultations

Rescheduling: If you need to reschedule a pre-booked consultation slot, you must inform us at least 24 hours prior to the confirmed appointment.

No-Shows: If a client fails to call to provided number or attend the confirmed consultation call or session without prior notification, the session will be treated as fulfilled, and no refund will be granted.

Discretionary Promotional Discounts: Consultations booked using introductory discounts, quiz rewards, or promotional coupon codes are final and strictly non-refundable.

5. Technical Errors & Duplicate Transactions

In the event of accidental duplicate payments, network timeouts, or double debits:

If your account was charged twice for the same transaction due to a gateway lag, the excess payment will be flagged, verified, and refunded in full.

Please provide the Razorpay Payment ID, transaction date, and screenshot to our support desk for expedited verification.

6. Refund Processing Timeframes

All approved refunds are credited back to the original payment source (UPI account, debit/credit card, or net banking) via our Razorpay integration:

Initiation: Approved requests are initiated within 2 to 3 business days of confirmation.

Bank Credit: Depending on your issuing bank or UPI service provider, the refunded amount typically reflects in your account within 5 to 7 working days.

7. How to Request a Refund

To request a refund under the eligible conditions detailed above, send an email or WhatsApp message with your transaction records:

Email: simhadhwaja@gmail.com

WhatsApp Support: +91 7795502082

Required Information:

Registered mobile number, Order/Transaction ID, Razorpay Payment Reference, and the specific reason for your request.