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Simhadhwaja
SIMHADHWAJA
ಸಿಂಹಧ್ವಜ ಜ್ಯೋತಿಷ್ಯ
ಲಾಗಿನ್

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Privacy Policy

Simhadhwaja Consultation Service

Last updated: 04-09-2026

Privacy Policy

Effective Date: September 4, 2026

Last Updated: September 4, 2026

Simhadhwaja Jyotishya ("we," "our," or "us"), operating via the mobile application Simhadhwaja - Jyotishya kalike and the official website simhadhwaja.in, is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, process, and protect your personal details when you access our platforms, enroll in courses, order birth charts (Janma Patrika), purchase Kundali subscription plans, or engage in consultations.

1. Information We Collect

To provide our astrological and educational services, we collect the following categories of information:

  • Account & Authentication Details: Mobile phone number, E-mail, One-Time Password (OTP) verification records, PIN credentials, and basic profile identifiers.
  • Birth & Astrological Data: Full name, gender, exact date of birth, exact time of birth, and place of birth (city, state, country). These details are required to compute planetary positions, divisional charts (D1, D9, etc.), and dashas.
  • Order & Query Information: Specific queries, life concerns, or focus areas submitted during consultation bookings or personalized Janma Patrika orders.
  • Educational Records: Batch enrollments, attendance status for live webinars (Zoom / Google Meet), access logs for course recordings, notes/PDF downloads, and bi-weekly quiz performance metrics.
  • Transactional Data: Order identifiers, purchased plan tiers, payment status, and transaction references generated via our authorized payment processor (Razorpay). Note: We never store your credit/debit card numbers, CVVs, UPI PINs, or net banking passwords.
  • Device & Log Information: Device model, operating system version, browser type, IP address, and application crash diagnostics to ensure service reliability.

2. How We Use Your Information

We process your data strictly for legitimate operational purposes:

  • Astrological Analysis & Verification: Generating divisional charts, assessing transit influences, and enabling personalized chart review and remedy suggestions led by our founder, Ganesh M.
  • Service Delivery: Dispatching personalized Janma Patrika reports, chart readings, and consultation feedback via WhatsApp or secure digital communication channels.
  • Educational Platform Administration: Verifying student identity, granting access to live interactive sessions (via Zoom Workplace or Google Meet), restricting recorded lecture access strictly to enrolled students, and distributing course notes (PDFs).
  • Quiz Gamification & Discounts: Tracking scores across our 15-day astrological quiz cycles, identifying Top 5 leaderboard performers, and delivering single-use discount coupon codes directly via WhatsApp.
  • Customer Support & Communication: Responding to inquiries, sending subscription validity reminders, order tracking notifications, and processing eligible refunds.

3. Personal Verification by Ganesh M. & Human Oversight

Personalized Janma Patrika orders are not solely automated algorithmic prints. While software assistance is utilized for ephemeris computations:

  • Every finalized Janma Patrika and consultation recommendation is personally inspected, analyzed, and finalized by Ganesh M.
  • Administrative and research assistants working under strict non-disclosure obligations may aid in formatting or operational tasks, but final review rests solely with the founder.
  • Orders are fulfilled within 48 hours to 7 business days.

4. Third-Party Integrations & Service Providers

We collaborate only with established third-party services necessary for core operations:

  • Payment Gateways: Razorpay handles payment capture, webhooks, and billing securely under PCI-DSS standards.
  • Live Classrooms: Zoom Workplace and Google Meet host real-time teaching sessions. Student email addresses or display handles may be visible to co-participants within active sessions.
  • Cloud & Database Infrastructure: Cloud servers and MongoDB databases deployed with strict encryption protocols to safeguard storage and transit.
  • Communication Services: WhatsApp Business API / messaging providers to deliver completed charts, consultation links, and quiz discount coupons. We do not sell, lease, or rent your personal astrological or contact information to third-party data aggregators or advertisers.

5. Data Security & Confidentiality

Your birth details, planetary charts, and personal life questions are treated with strict confidentiality. We maintain industry-standard physical, electronic, and procedural safeguards, including SSL/TLS encryption for data transmission and authenticated API endpoints. Access to student study materials and live recordings is restricted to authorized accounts and protected from unauthorized public indexing.

6. User Rights & Data Retention

  • Retention: We retain your astrological profile, orders, and educational records as long as your account remains active or as required for taxation, audit, and legal compliance.
  • Correction & Access: You may review and correct your profile or contact details via your dashboard or by reaching out to our support desk.
  • Account Deletion: You may request account deletion or the erasure of your personal birth data by emailing our support team. Upon verification, your profile will be purged from our active operational databases, subject to statutory record-keeping requirements.

7. Children’s Privacy

Our services are directed to adults and registered students. While astrological charts for minors (children/infants) may be analyzed upon the explicit request and consent of a parent or legal guardian, minors may not directly register paid accounts or enter contractual transactions independently.

8. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our astrological offerings, legal obligations, or technical architecture. Updates take effect immediately upon being posted on our website (simhadhwaja.in) and application. Continued use of our platforms signifies acceptance of revised terms.

9. Contact & Grievance Redressal

For queries regarding this Privacy Policy, your personal data, or service details, contact: